Club Fit’s Member Self Service How-To!

Club Fit’s web site includes a Member Self-Service (MSS) system that allows our members to access personal account history on their own time, without having to make a phone call or stop by the club. But while the idea behind “self-service” is to make things easier for the customer, today’s technology sometimes complicates matters. That is why we are providing you with these step-by-step instructions that will take you to the information you are looking for, including charges, payments, and descriptions of the transactions made through your account. Of course, any discrepancies can be handled face-to-face with our Member Services staff, but often simply viewing this information online will resolve your concerns, and save you time and energy.

Step 1: Head on over to www.clubfit.com, and log in!

MSS is accessed directly from the Club Fit website. Click on the blue “Member Login” button located at the top right section of the screen.

Step 2: At the Login page, set yourself up with a personal password you will remember.

User Name will always be the barcode number found on the back of your membership key-tag, and for first-time users, the password will also be the barcode. You will be prompted to set-up a personal password.

Step 3: You’re in! Here is your Personal Dashboard, with an overview of your membership information.

From the dashboard, members can view their account, book appointments, view current appointments, edit personal information, etc. To review charge activity, click “My Account”! (Don’t click “View Statement”…not what you want!)

Step 4: What have you and your family been up to at the club? Review those charges!

To view all charge and payment activity, as well as a description of the services or products purchased, click “Go to My Account History.”

Step 5: Get an overview of your charges and payments, and use the sort function to organize your information.

The My Account History page lists charges and payments starting with the most recent activity at the top. Headings at the top of each column allow for selective sorting. Click “Type” to sort by charge or payment. Click Description to sort by specific types of charges. Click “Due” to sort by the date of your charge. But do not click “Current Statement” – not what you want! There may be multiple pages that you can scroll through using the page number arrows at the bottom.

Step 6: Get the details on those charges, and confirm payments made and existing balances.

To view your charges and payments: click “Type.”
To view the detail of a specific charge or payment: click “Details.”
To find the detail on a specific payment to match your credit card or bank statement: click “Description,” sort the entries and look for EFT Payments. Find the due date that matches the date on your credit card or bank statement. Click “Details” and you will be able to see all the charges that total the amount of your EFT Payment.

Step 7: Details, details, and more details!

The Details screen will provide a receipt of charges comprising your payment. The top of the receipt includes the EFT Payment Receipt #. The detail below lists charges by Date and Receipt #.

Step 8: Even MORE details!

Scroll further down the page to see the Item Details of the receipt by Description.

Step 9: A final tally.

Scrolling to the bottom of the Details screen shows the total that will match the total of the EFT Payment.

Have more questions? Member Services is happy to help. Give us a call or send us an email.
Briarcliff: 914-762-3446 or brmservices@clubfit.com
Jefferson Valley: 914-245-4244 or jvmservices@clubfit.com

Member Self Services- a quick guide on what you might not know!

by Shelley Lerea
Member Services Director
Club Fit Briarcliff

Did you know that you can change your credit card information online? As well as your address, phone number and email address? You can also check your account and monitor your housecharges. It’s simple and easy, here’s how:

If you don’t have a user ID and password, use the barcode on your membership card as your temporary user ID and password. If you are having trouble one of our friendly member service representatives can help set this up for you.

Eating at the café a lot? Getting several massages? Taking classes? You can check your current housecharges before they are collected from your credit card to make sure everything is correct. Do not click on “view statements” but instead click on “My account” and then go to “my account history” and view housecharges daily!

Has your credit card number changed? You don’t have to wait till member services is in the office, you can change this yourself any time of day! Click on “my info” and follow the prompts. Not only can you change your credit card, but you can change your address, phone number and email address.

Want to make sure you are coming to the club on a regular basis? You can check your visits by clicking “my usage history.” This way if you are not coming enough, you can start coming more!

Hope this helps. If you have any questions feel free to email me at slerea@clubfit.com or call member services at 762-3446.