Conveniently located in the inner lobby area. Visit this office to change credit information for monthly billing; suspend, cancel or renew your membership; or update your mailing address. Member Services can be reached at ext. 2512.

You have some questions regarding ...

---

Payment Options Monthly dues are charged at the beginning of each month through electronic funds transfer (EFT). Returned payments, checks or credit cards are subject to a service fee. Annual payments are accepted and will entitle the member to 13 months of membership. The Club's 3-Year Membership offers a 10% discount on monthly dues. The 3-Year Membership is payable in three 30-day installments. All 3-Year Members are entitled to half price guest fees.

Can I suspend my monthly dues? Members can freeze their memberships for a minimum of one month at a time, at a charge of $15 per month. There is no charge for medical suspensions. A medical suspension requires a doctor's letter stating the reason and length of absence (up to 6 months). Changes in membership must be received by the 15th of the prior month in order to avoid being billed for the following month.

Can I transfer my membership? For a fee, memberships are transferable within 30 days of being cancelled.

Voluntary resignation of membership A member who desires to voluntarily resign from membership in the Club must provide written notice of such resignation to the Club. If such notice is received at least 3 business days prior to the end of the month, the membership will be terminated as of the last day of that month. If such notice is not received at least 3 business days prior to the end of the month, the membership will be terminated as of the end of the following month. Memberships which are terminated will be required to pay an enrollment fee upon rejoining the Club.

Involuntary resignation of membership The Club reserves the right to discontinue the membership or privileges of any member for failure to comply with any rules or regulations adopted by the Club, or for conduct the Club determines inappropriate. A discontinued member remains liable for all dues and charges incurred. Management may discontinue the membership of any member whose account is 60 days in arrears.

How am I informed of policy changes? Rates and rights of membership are subject to change with 60 days advance notice. The obligation to pay dues is not dependent on the availability of all of the Club's facilities or the frequency of use.

Using the Club's phone system... can put you in touch with any department or staff member. Callers who wish to reach the Reception Desk can enter "0" after they hear the greeting. You can also let us know what needs our attention by calling the Housekeeping Hotline at ext. 2222.

Locker Room Services Soap, shampoo, conditioner, hair dryers, towels and other amenities are available in the locker rooms. Lockers are available to members and their guests on a daily basis free of charge. Use any locker that's available, but it must be vacated by closing time or locker contents will be removed. We strongly recommend that all your belongings be locked in a locker for safe keeping. The Club is not responsible for valuables left in the locker rooms.

Family Changing Rooms For fathers with their daughters or mothers with their sons, the Club’s family changing rooms offer private shower and changing facilities.

Valuables Please try not to bring valuables to the Club.

Premium Allows a member full access to both Club Fit facilities including court reservation privileges, half-price adult guest fees and unaccompanied guest pass privileges.

Dressing for Health and Fitness Although members are not expected to emphasize fashion over fitness, we do require that you wear shirts and appropriate sneakers in all areas of the Club (with the exception of the pool area and locker rooms). It's mandatory that all children under 18 wear eye guards on the racquetball courts — and it is strongly advised for all racquetball players.

Food! Salads, pasta, snacks, sandwiches and soup fresh every day.
Café Hours: Monday - Friday from 6:30am - 10pm, Weekends 7am - 9pm (until Memorial Day), Weekends 7am - 7:30pm (until October 15)  

We cater both on and off the premises. A catering menu is available. Contact the Café Manager at ext. 2135.

Your house charge privileges... can be used for virtually anything in the Club. Just present your membership card at the point of purchase and charges will be collected monthly through electronic funds transfer. A house account can be arranged with a Member Services Representative. To review your account history log on to members.clubfit.com.

Borrowing equipment is fast and easy Loaner locker cards may be signed out at the Reception Desk. Tennis racquets, racquetball racquets, eye guards and racquetball balls are available at the Reception Desk. Basketballs are available in the gym.

Lost and Found Lost and found is located at the Reception Desk. Unclaimed items are kept for one week.

"Follow the Dots"
A special way to recognize and celebrate staff exhibiting exceptional service to our members.  Each person that works for Club Fit can be recognized by members like you. If you experience outstanding member service, please let us know by completing a suggestion form found in the lobby or by contacting the General Manager.  Click for more details.

Junior Member Policy Club Fit is a club with facilities for all age groups. Certain facilities are only appropriate for adults and the Club reserves the right to restrict Juniors' use and to establish rules for Juniors at its discretion. In areas of the Club where Juniors are using facilities along with adults, their conduct must be appropriate for the comfort of all members. A parent/guardian must complete a junior policy form for each junior member. There is a reduced guest fee for children under 12. Children turning 22 on a family membership must join on a separate membership.

Networking Opportunities Advertise on our Business Board and the Club Fit website. For more information and fees, please contact Joe DaRonco at 914-762-3444, ext. 2145 or jdaronco@clubfit.com.

We take your suggestions seriously We depend on your opinions and suggestions to rate the performance of our staff, the efficiency of our facilities and the quality of our services. In the lobby, you'll find a "We Need Your Help" box for comments and suggestions, or visit members.clubfit.com to email suggestions to us directly. Management reviews and responds to members' suggestions. We find this system to be a valuable tool for improving our level of service. You can also let us know what needs our attention by calling the Housekeeping Hotline at ext. 2222. To go to a form, click here.

Job Postings At Club Fit, we are always on the lookout for motivated, outgoing, friendly folks.  If you are interested in learning more about Club Fit and potential employment opportunities, please contact Mari Taglianetti, Human Resources at ext. 2175 or mtaglianetti@clubfit.com.  For a list of job postings, click here.

Go to top