Frequently Asked Questions

Please read this information below if you're just joining our group swim lessons for the first time in order to familiarize yourself with our swim lesson program.

Bad Weather & Pool Closures
The Aquatics Center closes for 30 minutes from the last sound of thunder or sighting of lightening, which on some days may be reoccurring. 

To inquire if the pool is open or if your class has been cancelled due to thunder or poor road conditions, please contact the front desk at 914.245.4040 for the most up-to-date information.

If the pool is closed due to bad weather or any other reason, one classroom lesson with a swim video may take place. For any subsequent pool closures, a replacement swim lesson will be organized by your instructor. 

Before each swim lesson, be sure to check-in at the front desk. Parents, please be sure to have your child checked in at the front desk. You can meet your instructor in the pool area. The pool may be accessed from the locker rooms or from the fitness area. Your child should shower before their lesson starts in the shower or pool deck.

Goggles, swim caps, earplugs and swim diapers may be purchased at the front desk. Children that are not potty trained must wear a non-disposable swim diaper.

Participants are allowed one makeup class offered during the makeup week scheduled at the end of every session. In the event of a pool closure or lesson cancellation due to hazardous weather conditions, a replacement lesson will be organized by your instructor. All other missed classes are non refundable.

Minimum Participation
Minimum of three participants required for a class to run. If less than three participants register for a class, you will be informed the week before your class start date and may choose to join a different class or have a semi-private or private lessons coordinated.

To register for one our programs, click here for the Aquatics Registration Form. In order to secure your spot, payment must be taken at either the Reception Desk or by calling the Aquatics Department at 914.245.4040 ext. 1156. 

Rinsing Showers
Please rinse off before entering the pool.

Viewing Area
We encourage parents to help us maintain a safe lesson program by watching your child's lesson from our upstairs viewing area. This keeps distractions to a minimum for our instructor and your child. It also maintains the safety of the pool area.


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