The Member Services Office Hours
Monday, Wednesday, Thursday & Friday 9:00am - 5:00pm
Tuesday   9:00am - 7:00pm 
Saturday  9:00am - 12:00pm 

Our Member Services staff is available to change credit info for monthly billing, suspend, cancel or renew your membership, update your address, or accept payment. Member Services can be reached at extension 1512.

Payment Options
Monthly dues are charged at the beginning of each month through electronic funds transfer (EFT). Returned payments, checks or credit cards are subject to a service fee. Annual memberships are available and will entitle the member to 13 months of membership. The club's 3-Year Membership offers a 10% discount on monthly dues. The 3-Year Membership is payable in three 30-day installments. All 3-Year members are entitled to half price guest fees.

Can I suspend my membership?
Members can freeze their memberships for a minimum of one month at a time, for any number of consecutive months, at a charge of $15 per month. There is no charge for medical suspensions. A medical suspension requires a doctor's letter stating the reason and length of absence (up to 6 months). Changes in membership must be received by the 15th of the prior month in order to avoid being billed for the following month.

Can I transfer my membership?
For a fee, memberships are transferable within 30 days of being cancelled.

Voluntary resignation of membership
A member who desires to voluntarily resign from membership in the club must provide written notice of such resignation to the club. If such notice is received at least (3) business days prior to the end of the month, the membership will be terminated as of the last day of that month. If such notice is not received at least (3) business days prior to the end of the month, the membership will be terminated as of the end of the following month. Memberships which are terminated will be required to pay an enrollment fee upon rejoining the club.

Involuntary resignation of membership
The club reserves the right to discontinue the membership or privileges of any member for failure to comply with rules or regulations adopted by the club, or for conduct the club determines inappropriate. A discontinued member remains liable for all dues and charges incurred. Management may discontinue the membership of any member whose account is 60 days in arrears.

How am I informed of policy changes?
Rates and rights of membership are subject to change with 60 days advance notice. The obligation to pay dues is not dependent on the availability of all of the club's facilities or the frequency of use.

Using the club's phone system...
can put you in touch with any department or staff member. Callers who wish to reach the Reception Desk can enter "0" after they hear the greeting. You can also let us know what needs our attention by calling the Housekeeping Hotline at ext. 1222.

Locker Room Services
Soap, shampoo, conditioner, hair dryers and other amenities are available in the locker rooms. Lockers are available to members and their guests on a daily basis free of charge. Use any locker that's available, but it must be vacated by closing time or locker contents will be removed. We strongly recommend that all your belongings be locked in a locker for safe keeping. The club is not responsible for valuables left in the locker rooms.

Family Changing Rooms
For fathers with their daughters or mothers with their sons, the club’s family changing rooms offer private shower and changing facilities.

Valuables
Please try not to bring valuables to the club.

Towel Service
Towel service is included in all membership packages. You may pick up your towels in the locker rooms and in the pool area. Drop-off bins are available in the locker rooms and at the Reception Desk.

Dressing for Health and Fitness
Although members are not expected to emphasize fashion over fitness, we do require that you wear shirts and appropriate sneakers in all areas of the club (with the exception of the pool area and locker rooms). It is mandatory that all children under 18 wear eye guards on the racquetball courts — and it is strongly advised for all racquetball players.

Food!
Salads, pasta, snacks, sandwiches and soup fresh everyday. Our Cafe is open Monday through Friday from 7:00am - 10:00pm and on weekends from 7:00am - 7:00pm. We cater both on and off the premises. A catering menu is available. Contact the Cafe Manager at extension 1144.

Your house charge privileges...
can be used for virtually anything in the club. Just present your membership card at the point of purchase and charges will be collected monthly through electronic funds transfer. A house account can be arranged with a Member Services Representative. To review your account history log on to www.clubfit.com, visit the My Account category, then select Statements, and View.

Borrowing Equipment
Loaner locker cards may be signed out at the Reception Desk. Tennis racquets, racquetball racquets, eye guards and racquetball balls are available at the Reception Desk. Basketballs are available in the gym.

Lost and Found
Lost and found is located at the Reception Desk. Unclaimed items are kept for one week.

Junior Member Policy
Club Fit is a club with facilities for all age groups. Certain facilities are only appropriate for adults and the Club reserves the right to restrict Juniors' use and to establish rules for Juniors at its discretion. In areas of the Club where Juniors are using facilities along with adults, their conduct must be appropriate for the comfort of all members. A parent/guardian must complete a junior policy form for each junior member. There is a reduced guest fee for children under 12. Children turning 22 on a family membership must join on a separate membership.

Networking Opportunities
Advertise on our Business Board and the Club Fit website. For more information and fees, please contact Laura Crowe at ext. 1167 or lcrowe@clubfit.com.

We take your suggestions seriously
We depend on your opinions and suggestions to rate the performance of our staff, the efficiency of our facilities and the quality of our services. In the lobby, you'll find a "We Need Your Help" box for comments and suggestions or visit members.clubfit.com to email suggestions to us directly. Management reviews and responds to members' suggestions. We find this system to be a valuable tool for improving our level of service.  You can also let us know what needs our attention by calling the Housekeeping Hotline at ext. 1222.

We welcome members' guests
Guests must be accompanied by a member. Please register your guests (a maximum of three per visit) at the Reception Desk and pay the appropriate fees before using the facilities. If you are bringing a guest who will need assistance in the Fitness Center, please make an appointment for your guest at the Fitness Desk prior to their visit. Guests are limited to two visits per month. Guest passes can be bought in discounted packets of five or ten. Also, a ten consecutive day pass can be purchased from a Member Services Representative. Guests will be asked to provide photo identification when visiting the club.

Club Fit is a private club...
for the use of its members, their guests and program participants. In order to protect your membership, please show your membership card at the Reception Desk each time you visit the club.

Encourage your friends to join you...
for a workout. When you refer potential members, they will receive a special offer to join the club. When your friend joins you'll receive $100 e-cash from the club to thank you for the referral. Member referral cards are available from a Club Representative.

Can I visit other clubs?
Members of Club Fit Jefferson Valley may use Club Fit Briarcliff for a reduced guest fee or by becoming a Premium Member. Also, all members have access to more than 4,500 clubs worldwide through the International Health and Racquet Sports Association (IHRSA) Passport Program. A listing of these clubs is available at www.healthclubs.com.

Adult Parties
Club facilities may be reserved by club members for private parties on Saturday and Sunday evenings after 7:30 P.M. until 1:00 A.M. Catering is available. For further information, call extension 1205.

Kid Parties
Club Fit hosts birthday parties for children ages 4 through 16 in the Energy Center. A variety of activities depending on the group's age include: fun and games party consisting of various games and relay races; sports-specific party whether it be racquetball, basketball or soccer; and a variety of pool parties. For further information or reservations, please call our party coordinator at extension 1210 or click here.

Opportunities
At Club Fit, we are always on the lookout for motivated, outgoing, friendly folks.  If you are interested in learning more about Club Fit and potential employment opportunities, please contact Mari Taglianetti, Human Resources, mtaglianetti@clubfit.com.