Club Fit | Club Fit App FAQ

Earn rewards with the Club Fit app!

Check in to the Club — check out your rewards!

Looking for a little extra motivation? You asked and you shall receive! Our app has rewards for you! Just download our app and enter your membership barcode to start earning points you can redeem for prizes. The sooner you do it, the sooner you will start receiving rewards. Prizes range from guest passes to free personal training, massages, tennis lessons, and more! 

Points are viewable within 24 hours of activity. When you have earned enough points needed for your desired prize, visit our Reception team or a Club Advisor for redemption instructions. It is important to redeem your points in the presence of a staff person to receive full credit. 

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Learn more about using the Club Fit app


Track your training, plan your workouts, book a court, connect your wearables… and earn rewards!

The Club Fit app puts all the info you need in one convenient place, including Club alerts, your member account, schedules, challenges, special offers, and more. Plus… you will earn rewards that you can redeem for Club prizes. Get points simply for checking in to the Club! Download the app to get started earning those rewards! A Club Experience Advisor will be happy to assist you with app installation and any questions you may have regarding the app. Below is a FAQ to help you get started.


Q: How do I download the Club Fit app?
A: To download the app. Visit the App Store for iPhone users or the Google Play Store for Android users. Search “Club Fit” and click the download icon. Once the app is downloaded, you 
will need to open it and set up an account. Please be advised that you will need either Data or WiFi to download and use the Club Fit App.

Q: Why can’t I login to the app? I have my username and password, but it keeps saying that they are invalid.
A: You must create a new account for the app, in addition to your Member Login portal account. Our Member Login system is used for booking a court, signing up for a class, checking your account balance, and more. It can be found under the “My Account” tile on the app or under “log in” at the top right corner of our website. Contact a Club Experience Advisor at bradvisor@clubfit.comcreate new email or (914) 250-2134 for our Briarcliff location, or jvadvisor@clubfit.comcreate new email or (914) 250-2750 for Jefferson Valley for more information on EME. If you try to log in the app with your EME account information without creating a new account on the app first, it will not work. Please see screenshots below on how to set up an account on the app.

Q: How do I retrieve my log-in info?
A: Use the “reset password” request link and the password will be generated to your email address on file.

Screenshot of Club Fit app account setup

Q: Why are my reward points not registering?
A: The most common reasons that reward points are not registering are;
• You did not enter your barcode in the app. This can be done at the top right on the home screen.
• You have the same email that another member has on their account.
• You do not have an active agreement with Club Fit. This can happen if your membership type has an expiration date.

Q: Why didn’t I receive my birthday points?
A: Your birthday needs to be manually entered into the profile settings. You can do this by clicking on your initials on the top left of the home screen.

Q: When trying to set up/create my new account, why am I getting an error message when I enter in my barcode?
A: Either you are using an email that another member of your household is using, or you don’t currently have an
active membership agreement at Club Fit.

Q: If I set up my username and password on the EME portal can I use the same username and password for the app?
A: Yes. You can use the same password and log in once you have created the new account with that information.

Q: Can I see my e-cash balance?
A: No, you cannot see your e-cash balance. Please see a Club Experience Advisor to check your account.

Q: Can I turn on or off notifications?
A: You can turn notifications on or off. However, in order to receive Club alerts like delays, closures, or class cancelations you will need to have notifications on. In order to receive alerts, go into your phone settings, find the Club Fit app, and turn notifications on.

Our Club Fit app has a REWARDS program built in. It allows members to claim prizes using a point system.

Q: How do I know how many points I have, how to earn more points, or what prizes I can earn?
A: The app dashboard shows a Rewards tile that displays the current number of points you have earned. When the Rewards tile is clicked, it shows the Catalogue of prizes and the amount of points that are needed. Please note: points don’t reflect instantly and often taken a few days to show up.

Q: How do I redeem my points?
A: Points can be redeemed by a Club Fit staff member at the Reception/Service desks or in the Café. You must be 18 years or older to redeem reward points.

Q: Can I review what I have redeemed in the past?
A: Yes. In the rewards tile, on the upper right-hand corner is a history link of all your purchases and points.

*When redeeming rewards – a staff member MUST be present and watch you click the redeem button*Important info on claiming Club Fit Rewards

Q: Can I book my Fitness Orientation on the app?
A: No, however, under the “Training” tile, you can request to book a “Fitness Assessment.”

Q: Will my Apple watch sync with the app?
A: No, not directly, however, Apple Fitness within your iPhone will sync with the app.

Q: Are class/instructor changes updated daily when needed?
A: Yes, the App will update all class information the same time as the website.

Q: Why won’t the schedule let me view any other day of the week besides today? It keeps prompting me to Create an Event or Reminder.
A: If you have an iPhone it will prompt you to Create an Event or Reminder when you click the Month and Date on the schedule. In order to avoid this and, you must tap on the day of the week (i.e. “Mon” “Tues”)

Screenshot of Club Fit Schedule in app


Q: Can I sign up for DRIVE classes on the app?
A: Yes. Select the “My Account” tile and proceed from there. However, you must enter your username and password for security purposes.

Q: How do I input workouts if I don’t have a wearable?
A: Go to the “Workouts” tile, click “Create New” or “Track Workout” to set up your workout, or enter it manually using the “Take xCapture” function. Follow the prompted instructions to enter your workout.

Screenshot of Workout tile options in Club Fit app


Q: Can I download the app on a Nook, Kindle, or iPad?
A: The Nook and Kindle cannot support the app, however the iPad does allow the app to be downloaded.*
*(Formatting on the iPad will look different from the iPhone version.)


Download our Club Fit app and start earning rewards!

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