Club Fit | Club Fit App FAQ

Get connected with the Club Fit app!

Man in gym using Club Fit app on handheld device

 

Track your training, plan your workouts, book a court, connect your wearables… and earn rewards!

The Club Fit app puts all the info you need in one convenient place, including Club alerts, your member account, schedules, challenges, special offers, and more. Plus… you will earn rewards that you can redeem for Club prizes. Get points simply for checking in to the Club! Download the app to get started earning those rewards! A Club Experience Advisor will be happy to assist you with app installation and any questions you may have regarding the app. Below is a FAQ to help you get started.


Q: How do I download the Club Fit app?
A: To download the app. Visit the App Store for iPhone users or the Google Play Store for Android users. Search “Club Fit” and click the download icon. Once the app is downloaded, you 
will need to open it and set up an account. Please be advised that you will need either Data or WiFi to download and use the Club Fit App.

Q: Why can’t I login to the app? I have my username and password, but it keeps saying that they are invalid.
A: You must create a new account for the app, in addition to your member self-service (MSS) portal account. Our Member Self-Service (MSS) system is used for booking a court, signing up for a class, checking your account balance, and more. It can be found under the “My Account” tile on the app or under “log in” at the top right corner of our website. Contact a Club Experience Advisor at bradvisor@clubfit.com or (914) 250-2134 for our Briarcliff location, or jvadvisor@clubfit.com or (914) 250-2750 for Jefferson Valley for more information on MSS. If you try to log in the app with your MSS account information without creating a new account on the app first, it will not work. Please see screenshots below on how to set up an account on the app.

Screenshot of Club Fit app account setup

Q: Why are my reward points not registering?
A: The most common reasons that reward points are not registering are;
• You did not enter your barcode in the app. This can be done at the top right on the home screen.
• You have the same email that another member has on their account.
• You do not have an active agreement with Club Fit. This can happen if your membership type has an expiration date.

Q: Why didn’t I receive my birthday points?
A: Your birthday needs to be manually entered into the profile settings. You can do this by clicking on your initials on the top left of the home screen.

Q: When trying to set up/create my new account, why am I getting an error message when I enter in my barcode?
A: Either you are using an email that another member of your household is using, or you don’t currently have an
active membership agreement at Club Fit.

Q: If I set up my username and password on the MSS portal can I use the same username and password for the app?
A: Yes. You can use the same password and log in once you have created the new account with that information.

Q: Can I see my e-cash balance?
A: No, you cannot see your e-cash balance. Please see a Club Experience Advisor to check your account.


Our Club Fit app has a REWARDS program built in. It allows members to claim prizes using a point system.

Q: How do I know how many points I have, how to earn more points, or what prizes I can earn?
A: The app dashboard shows a Rewards tile that displays the current number of points you have earned. When the Rewards tile is clicked, it shows the Catalogue of prizes and the amount of points that are needed. 

Screenshot of Club Fit app rewards

Q: How do I redeem my points?
A: Points can be redeemed by a Club Fit staff member at the Reception/Service desks or in the Café.

Q: Can I review what I have redeemed in the past?
A: Yes. In the rewards tile, on the upper right-hand corner is a history link of all your purchases and points.

Additional screenshot of Club Fit app rewards *When redeeming rewards – a staff member MUST be present and watch you click the redeem button*Important info on claiming Club Fit Rewards


Q: Can I book my Fitness Orientation on the app?
A: No, however, under the “Training” tile, you can request to book a “Fitness Assessment.”

Q: Will my Apple watch sync with the app?
A: No, not directly, however, Apple Fitness within your iPhone will sync with the app.

Q: Are class/instructor changes updated daily when needed?
A: Yes, the App will update all class information the same time as the website.


Q: Why won’t the schedule let me view any other day of the week besides today? It keeps prompting me to Create an Event or Reminder.
A: If you have an iPhone it will prompt you to Create an Event or Reminder when you click the Month and Date on the schedule. In order to avoid this and, you must tap on the day of the week (i.e. “Mon” “Tues”)

Screenshot of Club Fit Schedule in app

 


Q: How do I retrieve my log-in info?
A: Use the “reset password” request link and the password will be generated to your email address on file.

Q: Can I sign up for DRIVE classes on the app?
A: Yes. Select the “My Account” tile and proceed from there. However, you must enter your username and password for security purposes.


Q: How do I input workouts if I don’t have a Myzone or Fitbit?
A: Go to the “Workouts” tile, click “Create New” or “Track Workout” to set up your workout, or enter it manually using the “Take xCapture” function. Follow the prompted instructions to enter your workout.

Screenshot of Workout tile options in Club Fit app

 


Q: Can I download the app on a Nook, Kindle, or iPad?
A: The Nook and Kindle cannot support the app, however the iPad does allow the app to be downloaded.*
*(Formatting on the iPad will look different from the iPhone version.)

 

Download our Club Fit app and start earning rewards!

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